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Accepting bidsitbNetherlands

Netherlands – IT services: consulting, software development, Internet and support – Contactcenter-oplossing

Issued by Gemeente Groningen · via TED — Tenders Electronic Daily (EU)

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Published
9 Oct 2026
Closes
1 Dec 2026, 23:59 UTC
Value
EUR 1,300,000
Reference
696715-2026
Location
Netherlands
Sector
IT & Telecom
Type
services

At a glance

Gemeente Groningen in Netherlands has published an invitation to bid in it & telecom: “Netherlands – IT services: consulting, software development, Internet and support – Contactcenter-oplossing”. Submissions close on 1 December 2026, 54 days from today. The stated value is EUR 1,300,000. Quote reference 696715-2026 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 13 notices from this buyer since 2026, 10 of them currently open. There are 872 open it & telecom notices in Netherlands on FreeTender. Bids are submitted to the buyer through TED — Tenders Electronic Daily (EU), not through FreeTender.

Details

Het leveren, implementeren, in stand houden en doorontwikkelen van een clouddienst voor een contact-centerfunctionaliteit, inclusief de afhandeling van inkomende en uitgaande klantcontacten voor de gemeente Groningen. Naar verwachten € 1.300.000 over een maximale periode van 10 jaar. 5 jaar initieel en 5 maal een optiejaar.

Lots Lot 1 — Contactcenter-oplossing (estimated 1300000.0)

Buyer: Gemeente Groningen

Buyer country: NLD

Procedure: open

CPV code: 72000000

Full notice, tender documents and how to bid are on the official TED page (link above).

Context for bidders

We hold 13 notices from Gemeente Groningen, going back to July 2026 — 10 of them still open. They buy mostly in Water & Environment, Healthcare & Pharma and Facility Management & Cleaning. There are 872 open IT & Telecom tenders in Netherlands. This one closes in 54 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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FreeTender mirrors this notice for reference. Verify the details and bid on the official portal.

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