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Accepting bidsitbLuxembourg

Luxembourg – IT services: consulting, software development, Internet and support – Assistance au service Guichet.lu Helpdesk

Issued by Centre des technologies de l'information de l'Etat · via TED — Tenders Electronic Daily (EU)

Published
23 Aug 2026
Closes
21 Sept 2026, 23:59 UTC
Reference
473266-2026
Location
Luxembourg
Sector
IT & Telecom
Type
services

Details

Le marché consiste à assister le service Guichet.lu Helpdesk pour assurer le support et la gestion du 1er niveau de dépannage.

Lots

Lot 1 — Lot 1: Support du 1er niveau – mise à disposition de sept (7) agents Helpdesk

Lot 2 — Lot 2: Chef d’équipe du service Guichet.lu Helpdesk – mise à disposition d’un (1) agent

Buyer: Centre des technologies de l'information de l'Etat

Buyer country: LUX

Procedure: open

CPV code: 72000000

Full notice, tender documents and how to bid are on the official TED page (link above).

Context for bidders

Centre des technologies de l'information de l'Etat has 1 open notice on FreeTender. There are 2 open IT & Telecom tenders in Luxembourg. This one closes in 30 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.

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