Lone Worker Safety and Protection

Established in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark. Collectively our Members manage more than 90% of UK’ social housing stock, with PfH helping them to achieve efficiency savings using a wide range of services including framework agreements, dynamic purchasing systems, spend analyses, strategy reviews, consolidated billing and comprehensive reporting. PfH is a contracting authority under section 2 of the Procurement Act 2023 and a centralised procurement authority under section 1(4) of that Act. Please refer to www.pfh.co.uk for additional information. PfH is administered by Inprova Limited and is headquartered in the North West of England with over 20 years of expertise and experience offering a complete procurement solutions package across outsourcing, technology and consultancy. By integrating procurement services and technology, Inprova operates as a delivery partner, supporting business performance improvement for the public sector. PfH intends to establish a framework for Lone Worker solutions. The Lone Worker Protection framework from PfH is an all-encompassing solution that will enable lone workers to feel safe and protected whilst on business. The awarded suppliers on this framework can offer a range of technologies and services. This is a multi-supplier framework, offering great saving opportunities, the primary object of this contract is to provide PfH Members with a flexible Lone Worker Protection framework agreement. The key features of the framework include but are not limited to:

• National geographical coverage to supply Lone Worker Protection to a potential 900+ PfH Members (including those with multiple sites) in England, Wales & Northern Ireland.
• A core list of Lone Worker Protection items including but not limited to Standard Dedicated Device, Dedicated Device with GPS Dedicated Device with ManDown. Standard Mobile Application, Mobile Application with GPS, Mobile Application with ManDown. Plus, the provision of associated hardware, smart watches, devices and SIMs.
• The provision of access to a comprehensive Alarm Receiving Centre, accredited to BS 8484:2016 or BS EN 50518:2019. Staffed with appropriately trained responders to assess and process alarms. Additionally, have a full business continuity plan so that their service can be resumed within 120 minutes in the event of a breach.
• Device Trial options to PfH members to aid Lone Worker decision making, i.e. a minimum of 30 days with up to 10 devices plus the usage of an associated portal.
• Comprehensive implementation support, including dedicated point of contact who will coordinate contract implementation with PfH members, arrange despatch and delivery of dedicated devices in line with member requirements, and facilitate portal access and initial user set up. Including portal access profile, for example users and management.
• Comprehensive device and portal training, including but not limited to train the trainer/ group sessions, to be delivered remotely or face to face.
• Additional general lone worker safety training, including the provision of bespoke training.
• Product warranty to be valid in line with continued member subscription periods.
• Product associated accessories to be available to PfH members for the length of the subscription period. • Complete and comprehensive reporting capabilities via a dedicated