IT — Limited Tender for IDC and Revenue Assurance Audit

Limited Tender for IDC and Revenue Assurance Audit

Circle: CORPORATE OFFICE

Unit / SSA: Corporate Office

Department: IT

Tender number: Limited Tender for IDC and Revenue Assurance Audit

Issued by Bharat Sanchar Nigam Ltd. (BSNL), Government of India.

— From the tender document (T890 Tender doc.pdf): 1. The Audit should cover end -to-end IDC services processes and sub -process related to IT, Technical, Financial, and functionality aspects of IDC service. The following broad processes must be reviewed during the BSNL IDC Audit. The below mentioned process are indicative and not exhaustive. To check / verify that following processes are as per BSNL circulars/accounting standards and term and conditions of the contract with vendor: i. Customer Onboarding, Modification and exit process ii. Interacting with Govt./enterprise customer & Marketing aspects iii. Billing process covering all types of charges. vi. Purchase Order (PO) creation end to end process defining stakeholders vii. Revenue share process between BSNL and vendor Checking and verification of customer service extended by the vendor and customer experience/response. In this regard, at least 15% of customer analysis to be carried out with respect to the customer satisfaction. Following processes to be checked/verified:- iii. Customer Acquisition / retention mechanism iv. Churning out of customer – reason and action taken to retain them. iv. Viability of Product – Cost / Benefit Analysis. d) Asset Verification (Hardware and Software) (greater than INR 5000) i. Verification of all IT Hardware and Software pertaining to BSNL ii. IT hardware and software installed by the vendor are as per the terms of the contract i. To check / verify that all the terms and conditions of the contract are being followed in ii. The terms and conditions are as per the industry standard, deviation if any, to be reported. It is to be checked / verified that IT systems general control are in place and are as per Industry To check / verify IDC service fraud and revenue leakage process and financial aspect of IDC services h) IDC business methodology, Shift from the existing revenue share process to increase