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Ireland – IT services: consulting, software development, Internet and support – Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

Issued by National Transport Authority_1149 · via TED — Tenders Electronic Daily (EU)

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Published
29 Oct 2026
Closes
9 Nov 2026, 23:59 UTC
Value
EUR 5,242,299
Reference
750025-2026
Location
Ireland
Sector
IT & Telecom
Type
services

At a glance

National Transport Authority_1149 in Ireland has published an invitation to bid in it & telecom: “Ireland – IT services: consulting, software development, Internet and support – Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances”. Submissions close on 9 November 2026, 11 days from today. The stated value is EUR 5,242,299. Quote reference 750025-2026 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 11 notices from this buyer since 2026, 3 of them currently open. There are 58 open it & telecom notices in Ireland on FreeTender. Bids are submitted to the buyer through TED — Tenders Electronic Daily (EU), not through FreeTender.

Details

The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authority’s dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTA’s ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be €5,242,299, it reserves the right to spend up to €6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.

Lots Lot 1 — Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances (estimated 5242299)

Buyer: National Transport Authority_1149

Buyer country: IRL

Procedure: open

CPV code: 72000000

Full notice, tender documents and how to bid are on the official TED page (link above).

Context for bidders

We hold 11 notices from National Transport Authority_1149, going back to September 2026 — 3 of them still open. They buy mostly in Financial & Professional Services, IT & Telecom and Transport & Logistics. There are 58 open IT & Telecom tenders in Ireland. This one closes in 11 days.

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Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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