International Card Spend in Queensland

Tourism and Events Queensland (TEQ) invites proposals from suitably qualified data suppliers to

deliver international visitor transaction data (from credit and debit cards) within Queensland and

Australia.

Background information / Compatibility requirements

The supplier is required to deliver estimates of international traveller spending using card transaction

and banking data.

An international traveller is defined as any visitor to Australia intending to stay for a period of less than

12 months.

The coverage of the spending data includes the following international source markets: Canada,

China, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Malaysia, Philippines, Singapore,

South Korea, Taiwan, Thailand, United Kingdom, United States and Vietnam.

The data required includes the following indicators in Queensland, with segmentation by

international source market:

? Total spend

? Estimated number of visitors

? Number of transactions

? Spend per visitor

? Spend by expenditure category

? Region (State, Tourism Region, and if available SA2)

? Data frequency (daily, weekly or monthly)

? Customer demographic data

Desired Outcomes ('Nice to haves', Conditions & Warranties, SLA's, Project benefits): Proposals are to include separate cost options for data provided at a daily/monthly frequency

and geographic breakdowns (e.g. by tourism region, and/or local government area (LGA), and/or

by statistical area level, up to the SA2 level).

Questions asked by the buyer:

All questions detailed in 4. Scope of Work in the supplied document.

The Queensland Government Supplier Code of Conduct sets out the expectations that government has of businesses that want to sell their goods or services to the government, and outlines what constitutes a responsible supplier. Compliance with the Queensland Government Supplier Code of Conduct is a mandatory requirement of this ITO Process. Your organisation warrants adherence to the Queensland Government Supplier Code of Conduct.

For the next 6 questions, Suppliers are required to demonstrate that they have the financial capability to provide all the requirements over the term of the Contract. Short-listed Suppliers may be asked to provide further financial information if required. Are there any significant events, matters or circumstances which have arisen within the past 12 months that could significantly affect the operations of the Supplier? If yes, please give details.

Are there, or have there been any:

a). Bankruptcy and/or de-registration actions; or

b). Insolvency proceedings (including voluntary administration, application to wind up, or other similar action)

either actual or threatened, against the Supplier in the past three years? If so, what (if any) remedial action has been taken? If yes, please supply details.

Are there any other factors that could adversely impact the financial ability of the Supplier to successfully perform the obligations contemplated by this ITO? If yes, please supply details.

Does the Supplier acknowledge that, if they are shortlisted, they may be required to provide further financial information (including audited financial statements for the past three years) to verify the Suppliers financial capacity?

Provide details of any actual, potential or perceived Conflict of Interest that exists or may arise in relation to the Invitation Process or performance of the Contract (including any conflict of interest with department staff or other suppliers).

If there is nothing to declare, insert “Nil”.

Is the Supplier a small to medium enterprise?

Small – a business employing less than 20 people.

Medium – a business employing 20 or more people, but less than 200 people.

Note: people are both employees and contractors employed by the Supplier.

Provide a brief description of the business and its overall qualifications to meet the requirements. Background information may include the number of years of relevant experience, rate of growth, size, locations, annual turnover etc.

Provide details of 2 other government customers to which the Supplier has provided Services under the Contract.

Contact name: [contact details removed]

Phone number:

Email address:

Description of Services supplied:

Buyer: Tourism and Events Queensland

Buyer location: 515 St Pauls Terrace, Fortitude Valley, Queensland 4006, Australia

VendorPanel reference: VP526414

Buyer's reference: TEQ20260921

Opens: Monday 21 September 2026 (E. Australia Standard Time)

Closes: Monday 19 October 2026 05:00 PM (E. Australia Standard Time)

Supplier query cut-off: Monday 19 October 2026 05:00 PM (E. Australia Standard Time)

Expected decision: Monday 09 November 2026 (E. Australia Standard Time)

Categories: Financial & Insurance Services; 1: Accounting & Audit; 2: Cards: Card Processing; 3: Cards: Operational; 4: Cash Collection; 5: Cash Logistics Regions of service: Queensland; 1: Brisbane; 2: Central West; 3: Darling Downs; 4: Far North; 5: Fitzroy; 6: Gold Coast; 7: Mackay; 8: North West; 9: Northern; 10: Offshore (QLD); 11: South West; 12: Sunshine Coast; 13: West Moreton; 14: Wide Bay-Burnett; All Regions of Service locations are within Australia.

Tender documents: 2

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