IC Consultant for Data Analytics for Citizen-Centric Services

Country: Serbia

Description of the Assignment: The purpose of this assignment is to provide analytical and advisory support for the assessment of citizen-centric public services, with particular focus on education and youth development, including the platforms, data and institutional arrangements supporting their delivery. The assignment will assess implementation, performance and user experience, and identify opportunities to strengthen service delivery and evidence-based decision-making. The objective of the assignment is to provide analytical and advisory support to the Cabinet of the Prime Minister and the Ministry of Education, Science and Technological Development in strengthening evidence-based decision-making related to public sector digital platforms by assessing their implementation, utilization, performance, user experience, and institutional effectiveness, and by developing recommendations that support their continuous improvement, sustainability, and alignment with national digital transformation priorities.

Period of assignment/services: August 2026 - December 2026

Proposal should be submitted directly in the portal no later than indicated deadline.

Any request for clarification must be sent in writing via messaging functionality in the portal. UNDP will respond in writing including an explanation of the query without identifying the source of inquiry.

Please indicate whether you intend to submit a bid by creating a draft response without submitting directly in the system. This will enable the system to send notifications in case of amendments of the tender requirements. Should you require further clarifications, kindly communicate using the messaging functionality in the system. Offers must be submitted directly in the system following this link: http://supplier.quantum.partneragencies.org using the profile you may have in the portal. In case you have never registered before, you can register a profile using the registration link shared via the procurement notice and following the instructions in guides available in UNDP website: https://www.undp.org/procurement/business/resources-for-bidders . Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration.