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HSE 29425 Support Maintenance and Development Services For the existing HSE Track and Trace Software System

Issued by Health Service Executive (HSE) · via eTenders — Ireland (national public procurement portal)

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Published
13 Oct 2026
Closes
17 Nov 2026, 12:00 UTC
Bid opening
17 Nov 2026, 12:30 UTC
Value
EUR 17,000,000
Reference
HSE 29425
Location
Ireland
Sector
IT & Telecom
Type
services

At a glance

Health Service Executive (HSE) in Ireland has published a tender in it & telecom: “HSE 29425 Support Maintenance and Development Services For the existing HSE Track and Trace Software System”. Submissions close on 17 November 2026, 33 days from today. The stated value is EUR 17,000,000. Quote reference HSE 29425 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 40 notices from this buyer since 2026, 25 of them currently open. There are 62 open it & telecom notices in Ireland on FreeTender. Bids are submitted to the buyer through eTenders — Ireland (national public procurement portal), not through FreeTender.

Details

The HSE is issuing this Request to Participate for the provision of Support Maintenance and Development Services for the existing HSE FingerPrint Track and Trace Software System . The HSE is the Contracting Authority for this public procurement competition on its own behalf and on behalf of all organisations funded by the HSE. The HSE National Track and Trace solution is designed to capture all events and processes related to the decontamination and sterilisation of RIMD theatre tray sets, and endoscopes used in operating theatres, procedure rooms, and treatment areas. The solution is used in Central Sterile Services Departments , Endoscopy Reprocessing Units operating theatres, endoscopy procedure rooms and other outpatient settings. To ensure that every device can be recorded to the patient on whom it is used, the GS1 coding system has been adopted by the HSE, and this coding standard allows for consistency across HSE hospitals. The Track and Trace application is centrally hosted on prem in HSE datacentres and runs using Citrix thin client technology on designated PCs in the relevant operational areas. There is a Citrix presented instance of the application for each site. The back end database construct features a suite of Microsoft SQL servers, with each individual hospital site having its own distinct set of SQL databases corresponding to each site s specific Citrix published application instance hosted on one centrally managed Citrix VDA suite. The MSSQL Database servers are hosted in three x 3 node High Availability Windows Server Failover Cluster environments, with site instances of the application spread across these three clusters for load balancing.

Contracting authority: Health Service Executive (HSE)

Procurement type: Services

Procedure: Restricted

Contract involves: A Public Contract

CPV codes: 72000000-IT services: consulting, software development, Internet and support; 72222300-Information technology services; 72224000-Project management consultancy services; 72224100-System implementation planning services; 72260000-Software-related services; 72261000-Software support services; 72262000-Software development services; 72265000-Software configuration services; 72266000-Software consultancy services; 72267000-Software maintenance and repair services; 72267100-Maintenance of information technology software; 48180000-Medical software package; 48814000-Medical information systems; 48600000-Database and operating software package; 48000000-Software package and information systems

Estimated value: EUR 17,000,000

Contract duration: 10 years

Awarded in lots: No

Evaluation: Most Economically Advantageous Tender (MEAT)

Clarification period ends: 23/10/2026 12:00

Tender opening: 17/11/2026 12:30

EU funding: No

Directive: No Directive: 2014/24/EU (Classic)

Region (NUTS): IE

Tenders are submitted through etenders.gov.ie, which requires supplier registration.

Context for bidders

We hold 40 notices from Health Service Executive (HSE), going back to January 2026 — 25 of them still open. They buy mostly in Construction & Infrastructure, Healthcare & Pharma and IT & Telecom. There are 62 open IT & Telecom tenders in Ireland. This one closes in 33 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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