How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?
Issued by Scottish Government · via Public Contracts Scotland (OCDS)
- Published
- 8 Sept 2026
- Closes
- 20 Oct 2026, 12:00 UTC
- Value
- GBP 6,50,000
- Reference
- ocds-r6ebe6-0000841863
- Location
- United Kingdom
- Sector
- IT & Telecom
- Type
- services
Details
The Scottish Governmentâs Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotlandâs digital public services.
Context for bidders
We hold 23 notices from Scottish Government, going back to February 2026 — 17 of them still open. They buy mostly in Financial & Professional Services, Construction & Infrastructure and IT & Telecom. There are 136 open IT & Telecom tenders in United Kingdom. This one closes in 38 days.
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- Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?· closes 20 Oct
- CivTech 12.5 - How can technology support multi agency processes for the protection of children in Scotland?· closes 20 Oct
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Documents
- How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations iDownload (text/html)
- CivTech 12 - PCS Advert - Challenge 12.2 - Scottish Government, Directorate for Digital - 8 Sep 2026Download (application/vnd.openxmlformats-officedoc)
- CivTech 12 - Accelerator Terms and Conditions Template - Single Sponsor Version - September 2026Download (application/pdf)
- CivTech 12 - Application Form - 2026Download (application/vnd.openxmlformats-officedoc)
- CivTech 12 - Exploration Terms and Conditions Template - Single Sponsor Version - September 2026Download (application/pdf)
- CivTech 12 - Grounds for Mandatory Exclusion Form - Participant Name - DD MM YYYYDownload (application/vnd.openxmlformats-officedoc)
- CivTech 12 - PCS - Application Scorecard - September 2026Download (application/pdf)
- CivTech 12 - PCS - Instructions for Submitting Proposals - September 2026Download (application/pdf)
Before you bid on this tender
A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.
- Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
- Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
- Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
- Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
- Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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