Germany – IT services: consulting, software development, Internet and support – IT-Hotline (First-Level-Support)
Issued by Deutscher Bundestag - Vergabereferat · via TED — Tenders Electronic Daily (EU)
- Published
- 25 Sept 2026
- Closes
- 28 Oct 2026, 23:59 UTC
- Reference
- 661231-2026
- Location
- Germany
- Sector
- IT & Telecom
- Type
- services
Details
Betrieb einer qualifizierten IT-Hotline für die Anwenderinnen und Anwender des Deutschen Bundestages (First-Level-Support)
Lots Lot 1 — IT-Hotline (First-Level-Support): Vertragsgegenstand sind: - IT-Projektleitung, - Betrieb einer qualifizierten IT-Hotline - bestehend aus Front- und Backoffice - als First-Level-Support für die Mitglieder des Deutschen Bundestages und ihre Mitarbeiter sowie die Beschäftigten der Verwaltung und teilweise die Beschäftigten der Fraktionen des Deutschen Bundestages (circa 10.000 IT-Arbeitsplätze) sowie - informationstechnische Unterstützung im Rahmen des First-Level-Supports.
Buyer: Deutscher Bundestag - Vergabereferat
Buyer country: DEU
Procedure: open
CPV code: 72000000
Full notice, tender documents and how to bid are on the official TED page (link above).
Context for bidders
We hold 8 notices from Deutscher Bundestag - Vergabereferat, going back to September 2026 — 8 of them still open. They buy mostly in Construction & Infrastructure, Facility Management & Cleaning and IT & Telecom. There are 884 open IT & Telecom tenders in Germany. This one closes in 34 days.
More from this buyer
- Germany – IT services: consulting, software development, Internet and support – IT-Hotline (Second-Level-Support)· closes 28 Oct
- Mauer-, Trockenbau-, Putz-, Fliesen-, Estrich-, Abbruch- und Rückbauarbeiten· closes 21 Oct
- Germany – Communications system maintenance services – Instandhaltung, Instandsetzung und Serviceunterstützung für die konferenz- und medientechnischen Anlagen in den Liegenschaften des Deutschen Bundestages· closes 28 Oct
- Instandhaltung, Instandsetzung und Serviceunterstützung für die konferenz- und medientechnischen Anlagen in den Liegenschaften des Deutschen Bundestages· closes 28 Oct
- Instandhaltung NRA-Anlagen Altbauten· closes 28 Oct
Similar IT & Telecom tenders
- Germany – Software supply services – Datenschutzmanagementsystem· closes 1 Oct
- Germany – IT services: consulting, software development, Internet and support – IT-Hotline (Second-Level-Support)· closes 28 Oct
- Germany – IT services: consulting, software development, Internet and support – Dienstleistungen im SAP-Umfeld HANA· closes 6 Oct
- Germany – IT services: consulting, software development, Internet and support – Dienstleistungen im SAP-Umfeld HANA· closes 6 Oct
- Germany – Servers – KI-Server· closes 16 Oct
Documents
- TED-official-notice-661231-2026.pdfDownload (pdf)
Before you bid on this tender
A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.
- Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
- Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
- Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
- Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
- Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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