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Accepting bidsitbGermany

Germany – Helpdesk and support services – Helpdesk-Service

Issued by Bundesrepublik Deutschland, vertreten durch die Bundesministerin der Justiz und für Verbraucherschutz, diese vertreten durch die Präsidentin des Deutschen Patent- und Markenamtes · via TED — Tenders Electronic Daily (EU)

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Published
29 Oct 2026
Closes
30 Nov 2026, 23:59 UTC
Reference
751090-2026
Location
Germany
Sector
IT & Telecom
Type
services

At a glance

Bundesrepublik Deutschland, vertreten durch die Bundesministerin der Justiz und für Verbraucherschutz, diese vertreten durch die Präsidentin des Deutschen Patent- und Markenamtes in Germany has published an invitation to bid in it & telecom: “Germany – Helpdesk and support services – Helpdesk-Service”. Submissions close on 30 November 2026, 23 days from today. Quote reference 751090-2026 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 5 notices from this buyer since 2026, 3 of them currently open. There are 1,155 open it & telecom notices in Germany on FreeTender. Bids are submitted to the buyer through TED — Tenders Electronic Daily (EU), not through FreeTender.

Details

Der Vertragsgegenstand umfasst die Bereitstellung von Serviceleistungen zum Betrieb des Helpdesk beim Auftraggeber am Standort München für die Dauer von 48 Monaten (Grundlaufzeit). Die Leistungen des Helpdesk bestehen im Wesentlichen aus dem 1st-Level Support, der Nutzung und Pflege des Knowledge Managements, dem Auftraggeber-spezifischen Servicecall-Management sowie weiterer Helpdesk-spezifischer Aufgaben aus dem IT-Bereich für über 2.800 Anwender.

Lots Lot 1 — Helpdesk-Service

Buyer: Bundesrepublik Deutschland, vertreten durch die Bundesministerin der Justiz und für Verbraucherschutz, diese vertreten durch die Präsidentin des Deutschen Patent- und Markenamtes

Buyer country: DEU

Procedure: open

CPV code: 72253000

Full notice, tender documents and how to bid are on the official TED page (link above).

Context for bidders

We hold 5 notices from Bundesrepublik Deutschland, vertreten durch die Bundesministerin der Justiz und für Verbraucherschutz, diese vertreten durch die Präsidentin des Deutschen Patent- und Markenamtes, going back to September 2026 — 3 of them still open. They buy mostly in IT & Telecom and Facility Management & Cleaning. There are 1,155 open IT & Telecom tenders in Germany. This one closes in 23 days.

More from this buyer

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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FreeTender mirrors this notice for reference. Verify the details and bid on the official portal.

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