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Germany – Communications system maintenance services – Support/ Wartung TK-Systeme der Stadt Viersen ab

Issued by Stadt Viersen · via TED — Tenders Electronic Daily (EU)

Verify & apply on the official portal →
Published
2 Sept 2026
Closes
29 Sept 2026, 23:59 UTC
Reference
591545-2026
Location
Germany
Sector
Facility Management & Cleaning
Type
services

Details

Support/ Wartung/ Lieferung von Hard- u. Software (Lizenzen) der innovaphone TK-Systeme mit CTI-, UC-, ACD-, Softphone- u. DECT Lösung

Lots Lot 1 — Support/ Wartung TK-Systeme der Stadt Viersen ab 01.01.2027: Support/ Wartung/ Lieferung von Hard- u. Software (Lizenzen) der innovaphone TK-Systeme mit CTI-, UC-, ACD-, Softphone- u. DECT Lösung 805 Nebenstellen/PBX+Standby Lizenzen, C4B XPhone Server + Up2Date Lizenz, 150 Fax to E-Mail Lizenzen, 226 Voicemail Lizenzen, 696 Office Plus Lizenzen inkl. Softphone (Desktop + Mobile), 10 IP Channel DECT Gateways, 30 DECT Basisstationen, 30 DECT Endgeräte (ASCOM) Diverse Innovaphone Komponenten (SBC, PBX etc.) incl. analog Gateways mit Lizenzen f. Türstationenen u. Faxe Support/ Wartung für ESXi/VM/vSphere Host mit 5 Windows Servern +3 Debian GNU Systemen inkl. Lizenzen und Updateservice, sowie 2 Servern im Rechenzentrum für u.a. Softphone Mobile (Windows + Debian GNU) Innovaphone MyApps C4B XPhone Teamdesk (4 Lizenzen) C4B XPhone Konferenz JTel ACD-Lösung (1 Serverlizenz, 1 GUI Lizenz, 30 Agenten Lizenzen, 2 Supervisor Lizenzen, 2 Wallboard Lizenzen, 12 ACD Queue/IVR Channel, 8 Weiterleitungskanäle, 1 Innovaphone Connector, 84 Sip Trunk) Systemmanagement Software (webbasiert) KatharSys Gesprächsdatenerfassung (GDE) Softwareassurance inkl. aller Major Releasewechsel innerhalb der Laufzeit Technischer Vor-Ort-Service ist bei kritischen Fehlern/ Ausfällen innerhalb von 3 Std. zu gewährleisten

Buyer: Stadt Viersen

Buyer country: DEU

Procedure: open

CPV code: 50334400

Full notice, tender documents and how to bid are on the official TED page (link above).

Context for bidders

There are 16 open Facility Management & Cleaning tenders in Germany. This one closes in 28 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this facility management & cleaning opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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