Germany – Call centre – ITDZ Berlin: Unterstützung Service Center
Issued by IT-Dienstleistungszentrum Berlin (AöR) · via TED — Tenders Electronic Daily (EU)
- Published
- 14 Oct 2026
- Closes
- 16 Nov 2026, 23:59 UTC
- Value
- EUR 5,715,000
- Reference
- 710827-2026
- Location
- Germany
- Sector
- Financial & Professional Services
- Type
- services
At a glance
IT-Dienstleistungszentrum Berlin (AöR) in Germany has published an invitation to bid in financial & professional services: “Germany – Call centre – ITDZ Berlin: Unterstützung Service Center”. Submissions close on 16 November 2026, 34 days from today. The stated value is EUR 5,715,000. Quote reference 710827-2026 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 21 notices from this buyer since 2026, 13 of them currently open. There are 601 open financial & professional services notices in Germany on FreeTender. Bids are submitted to the buyer through TED — Tenders Electronic Daily (EU), not through FreeTender.
Details
Rahmenvertrag für das Service Center des ITDZ Berlin. Vermittlung und Auskunft, Terminbuchungen und Abdeckung von Peak- und Randzeiten.
Lots
Lot 1 — ITDZ Berlin: Unterstützung Service Center (estimated 5715000.00)
Buyer: IT-Dienstleistungszentrum Berlin (AöR)
Buyer country: DEU
Procedure: open
CPV code: 79512000
Full notice, tender documents and how to bid are on the official TED page (link above).
Context for bidders
We hold 21 notices from IT-Dienstleistungszentrum Berlin (AöR), going back to August 2026 — 13 of them still open. They buy mostly in IT & Telecom, Facility Management & Cleaning and Manufacturing & Supply. There are 601 open Financial & Professional Services tenders in Germany. This one closes in 34 days.
More from this buyer
- ITDZ Berlin: Unterstützung Service Center· closes 16 Nov
- ITDZ Berlin: OV RV Datenschleuse· closes 9 Nov
- Germany – Software package and information systems – ITDZ Berlin: OV RV Datenschleuse· closes 9 Nov
- Germany – Repair and maintenance services of electrical machinery, apparatus and associated equipment – ITDZ Berlin: Wartung und Prüfung Mittelspannungsanlagen, Niederspannungsanlagen und Trafos· closes 23 Oct
- Germany – System and support services – ITDZ Berlin: RV Vor-Ort-Service· closes 2 Nov
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- Germany – Call centre – Vertrag über Callcenter-Leistungen zur Versichertenkommunikation Versorgungsverträge· closes 20 Oct
Documents
- TED-official-notice-710827-2026.pdfDownload (pdf)
Before you bid on this tender
A quick checklist to help you decide whether to bid and prepare a compliant submission for this financial & professional services opportunity. Always verify the details on the official source.
- Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
- Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
- Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
- Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
- Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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