Germany – Business and management consultancy services – 10009293-Development of inclusive financial services and products

Iraq faces a persistent gap between its people and the financial system. Banks have long leaned on large state-owned institutions, credit has flowed mainly to established borrowers, and micro and small businesses along with women entrepreneurs and displaced communities have been largely left out. ProDIGI project, full name Promoting Employment in the Digital and Green Economy in Iraq, is trying to change that in a practical, grounded way. ProDIGI is a multi-donor initiative commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ), co-financed by the European Union, and implemented by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH. The project covers central and southern Iraq as well as the Kurdistan Region, with a focus on areas where joblessness, displacement, and limited access to services overlap. Within the project, Output 3 targets the financial inclusion side of the challenge. The starting point is a clear-eyed look at what the sector lacks: financial service providers that are capable, willing, and equipped to design products that fit the people they are supposed to serve. Banks and microfinance institutions in Iraq today mostly offer standardised products with high collateral requirements and limited digital capabilities. Reaching women led small businesses, rural communities, or young entrepreneurs running green or tech ventures requires a different kind of product, and often a different kind of institution. To bridge that gap, the project works directly with Iraqi financial service providers: banks, microfinance institutions, digital payment companies, fintechs, and government lending programmes. The approach combines needs assessments, hands-on advisory services, staff training, product design support, and pilot testing. The goal is not to deliver a finished product from outside, but to build the knowledge and process capacity within each institution so that change remains after the project ends. By the close of the assignment, at least three new or significantly adapted financial products must be in place, and these products must be actively reaching real users at a minimum of 950 individuals and 50 companies. The work also emphasises gender equality: women-led businesses are a priority target group, and all capacity-building activities must include a meaningful share of women participants. The broader context matters too. Iraq's Central Bank launched the national financial inclusion strategy that encourages digital payments, SME lending, and consumer protection improvements. ProDIGI project aligns directly with those priorities, making it both a practical intervention at the level of individual institutions and a contribution to the country's wider financial sector development. The selected firm will work directly with three to five financial service providers (FSPs) operating in Iraq. These may include commercial banks, microfinance institutions, digital payment providers, fintechs, and government lending schemes. GIZ will have pre-selected up to two FSPs before the contract starts, so work can begin without delay. The remaining FSPs will be selected by the contractor and GIZ jointly, based on agreed criteria.

Lots Lot 1 — 10009293-Development of inclusive financial services and products: The assignment is structured around three work packages. The first covers the selection and appraisal of partner FSPs. The contractor will conduct an institutional diagnostic for each FSP, reviewing their current product offering, business model, lending processes, digital infrastructure, client outreach capacity, and staff skills. Based on that analysis, a cooperation agreement will be signed with each FSP, along with a detailed work plan laying out what the collaboration will achieve and by when. This phase should be completed within the first three months. The second work package is where the core technical work happens. The contractor will support FSPs in designing or adapting financial products that genuinely respond to the needs of target groups, particularly women-led businesses, rural borrowers, and MSME clients who currently lack access to suitable financing. The process follows a structured product development methodology: from prototype design, through pilot testing, to assessment and refinement, and finally roll-out. Alongside the product work, the contractor will help FSPs develop marketing materials and outreach strategies, adjust internal procedures and manuals, and train front-line staff such as loan officers and branch managers. At least three financial product prototypes must be developed by the fifth to seventh month, piloted by month eight, and formally adopted with updated manuals by month ten. The third work package covers cross-cutting contributions: occasional training inputs for financial sector stakeholders such as the Central Bank of Iraq and sector associations; support for GIZ's monitoring and evaluation activities; and at least three public communication outputs, case studies, blog posts, fact sheets, or similar, documenting the work done with each FSP.

Buyer: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

Buyer country: DEU

Procedure: open

CPV code: 79410000

Full notice, tender documents and how to bid are on the official TED page (link above).