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France – Call centre – Marché accord cadre - Prise en charge et traitement des appels téléphoniques des locataires hors heures ouvrées

Issued by Centrale D'achats Habitat Réuni (75) · via TED — Tenders Electronic Daily (EU)

Published
7 Sept 2026
Closes
2 Oct 2026, 23:59 UTC
Reference
614045-2026
Location
France
Sector
Financial & Professional Services
Type
services

Details

Prise en charge et traitement des appels téléphoniques des locataires hors heures ouvrées

Lots Lot 1 — Prise en charge et traitement des appels téléphoniques des locataires hors heures ouvrées: Le présent marché de centre d'appels d'astreinte confie à un prestataire externe la réception téléphonique des demandes des locataires en dehors des horaires d'ouverture (soir, nuit, week-end, jours fériés), avec qualification de l'urgence et déclenchement, si nécessaire, de l'entreprise de travaux d'astreinte compétente. Il garantit ainsi une continuité de service 24h/24 et 7j/7, sans que le bailleur ait à assurer lui-même une permanence téléphonique en interne.

Buyer: Centrale D'achats Habitat Réuni (75)

Buyer country: FRA

Procedure: open

CPV code: 79512000

Full notice, tender documents and how to bid are on the official TED page (link above).

Context for bidders

We hold 2 notices from Centrale D'achats Habitat Réuni (75), going back to September 20262 of them still open. They buy mostly in Construction & Infrastructure and Financial & Professional Services. There are 343 open Financial & Professional Services tenders in France. This one closes in 26 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this financial & professional services opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.

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