Face to Face Translation Services Contract

This procurement is being undertaken jointly by:

University Hospitals Plymouth NHS Trust

Royal Devon University Healthcare NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust

Devon Partnership NHS Trust

Livewell Southwest CIC

Collectively referred to throughout this specification as the Participating Organisations.

The Participating Organisations require the provision of a professionally managed Face to Face Foreign Language Interpretation Service to support communication between patients, carers and healthcare professionals where English is not the patient's first or preferred language.

The purpose of this procurement is to establish replacement arrangements for existing contracts and to secure a high quality, efficient and reliable interpretation service that supports patient safety, equitable access to healthcare services and a positive patient experience. Consistency in service delivery, interpreter quality and responsiveness are key priorities for the Participating Organisations.

Additional information:

To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome.

Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at:

Phone: [contact details removed]

E-mail: support-health@atamis.co.uk

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract. Contract summary Industry - Interpretation services - 79540000 Location of contract PL6 8DH Value of contract £300,000 Procurement reference CF-3692400D0O000000rwimUAA Published date 18 September 2026 Closing date 26 October 2026 Closing time 12pm Contract start date 11 December 2026 Contract end date 10 December 2029 Contract type Service contract Procedure type Open procedure (above threshold) Contract is suitable for SMEs? Yes Contract is suitable for VCSEs? Yes Description This procurement is being undertaken jointly by: University Hospitals Plymouth NHS Trust Royal Devon University Healthcare NHS Foundation Trust Torbay and South Devon NHS Foundation Trust Devon Partnership NHS Trust Livewell Southwest CIC Collectively referred to throughout this specification as the Participating Organisations. The Participating Organisations require the provision of a professionally managed Face to Face Foreign Language Interpretation Service to support communication between patients, carers and healthcare professionals where English is not the patient's first or preferred language. The purpose of this procurement is to establish replacement arrangements for existing contracts and to secure a high quality, efficient and reliable interpretation service that supports patient safety, equitable access to healthcare services and a positive patient experience. Consistency in service delivery, interpreter quality and responsiveness are key priorities for the Participating Organisations. More information - Additional text - To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome.

Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at:

Phone: [contact details removed]

E-mail: support-health@atamis.co.uk

How to apply Follow the instructions given in the description or the more information section.

About the buyer

Contact name Harry Sims Address Brest Road Plymouth PL6 8DH GB

Closing: 26 October 2026, 12pm