Establishing Local and Digital Interfaces for Continuous Updates to The Gambia Social Registry

SELECTION OF CONSULTING FIRMS BY THE WORLD BANK GROUP REQUEST FOR EXPRESSION OF INTEREST (EOI) Electronic Submissions through WBGeProcure RFx Now ASSIGNMENT OVERVIEW

Assignment Title: Establishing Local and Digital Interfaces for Continuous Updates to The Gambia Social Registry

Assignment Countries:

- Gambia, The ASSIGNMENT DESCRIPTION

Background

The Gambia Social Registry (GamSR) is the country's primary tool for identifying and targeting poor and vulnerable households for social protection programmes and development partner interventions. Established through a nationwide data collection exercise finalized in December 2024, the GamSR operates under the National Social Protection Act (2024). With data in the earliest districts dating to 2021, maintaining the registry's accuracy and relevance requires a sustainable mechanism for continuous updating. A 2024 strategy study identified a dual-interface model as the preferred approach: a permanent local interface operated through DCD extension workers and regional service points, and a digital on-demand interface for remote update requests. A USSD-based channel is being developed in parallel by the National Social Protection Agency (NSPA).

Objective

The World Bank is seeking proposals from qualified firms to operationalize a feasible, sustainable, accessible, and financially viable system for continuous updates to the GamSR. The assignment will define policy parameters governing updates; design functional local and digital interfaces including support for dynamic inclusion of households not currently registered; develop an offline verification workflow; produce a costing model covering setup and long-term operations; assess technical requirements for GamSR MIS backend integration; design a grievance redress and appeals mechanism; conduct a risk assessment; and deliver a change management and capacity building roadmap. FUNDING SOURCE The World Bank Group intends to finance the assignment / services described below under the following:

- BB: Bank Budget

- TF0C9253: RSRUTF

ELIGIBILITY

Eligibility restrictions apply

- [Please type list of restrictions] SUBMISSION REQUIREMENTS The World Bank Group invites eligible firms to indicate their interest in providing the services. Interested firms must provide information indicating that they are qualified to perform the services (brochures, description of similar assignments, experience in similar conditions, availability of appropriate skills among staff, etc. for firms; CV and cover letter for individuals). Please note that the total size of all attachments should be less than 5MB. Firms may associate to enhance their qualifications unless otherwise stated in the solicitation documents. Where a group of firms associate to submit an EOI, they must indicate which is the lead firm. If shortlisted, the firm identified in the EOI as the lead firm will be invited to the request for proposal (RFP) phase. Expressions of Interest should be submitted, in English, electronically through WBGeProcure RFx Now NOTES Following this invitation for EOI, a shortlist of qualified firms will be formally invited to submit proposals. Shortlisting and selection will be subject to the availability of funding. Only those firms which have been shortlisted will be invited to participate in the RFP phase. No notification or debrief will be provided to firms which have not been shortlisted. If you encounter technical difficulties while uploading documents, please send an e-mail to the Help Desk at [contact details removed] prior to the submission deadline.

Procurement number: 0002023971. Expressions of interest are submitted through the World Bank Group's eProcure (RFx Now) portal, which requires vendor registration.