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Enquiry for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services

Issued by Department of Power · Punjab State Power Corporation Limited · IT Organization · CS and IT Implementation · via Punjab — eProc

Published
29 Sept 2026
Closes
28 Oct 2026, 10:00 UTC
Bid opening
28 Oct 2026, 11:30 UTC
Reference
364/18/CSIT-2026
Location
Punjab, India
Sector
communications-networks

Details

Tender Type
Open Tender
Contract Form
Tender cum Auction
Tender Category
Services
Product Category
Miscellaneous Services
EMD
20,00,000
Period of Work
NA
Pre-Bid Meeting
NA
Pincode
141003

Tender Enquiry for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services

Documents required from bidders: Upload proof of having deposited tender fee and EMD, Upload all the required Annexures of Section-VI of tender enquiry, Upload all the required documents as per clause 1.3 and 2.71, Only the total price with GST has to be entered by the bidder, Upload additional BoQ sheet as per Section-VII of tender enquiry.

Tender documents published on the portal: Price Bid for RA, Additional Price Bid (download requires a GePNIC login).

Context for bidders

There are 8 open communications-networks tenders in India. This one closes in 30 days.

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this communications-networks opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.

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