Employee Assistance Programme (EAP) and Welfare Services to Scottish Central Government

SPS is leading a collaborative procurement on behalf of approximately 40 Scottish public sector organisations (Collaborative Partners), representing a combined workforce of approximately 34,000 employees, to secure the provision of an Employee Assistance Programme (EAP). The Services are intended to support employees by providing access to confidential advice, guidance and supportive interventions to assist with personal and work-related issues that may impact health, wellbeing, attendance or performance. The required Services include, but are not limited to: -Telephone counselling and emotional support services; -Information, advice and signposting services; -Support and advice for carers; -Management support services, including consultation and guidance for managers; -Structured counselling interventions, delivered through face-to-face, telephone and digital channels as appropriate; -Referral arrangements to specialist support services where required; and -Trauma support services, including access to a dedicated trauma helpline and specialist post-traumatic incident support for employees affected by actual or potential exposure to traumatic events. In addition, there is a requirement to provide Welfare Services to a number of the Collaborative Partners. The Welfare Service shall include crisis intervention, welfare support services (including home visits where appropriate), advocacy services, and support in facilitating meetings on behalf of individuals where required. The Welfare Service is intended to provide both direct support to employees experiencing personal, health, wellbeing or workplace difficulties and management information reporting to Human Resources representatives, in accordance with agreed governance arrangements and applicable confidentiality requirements. The Services are expected to support the health, wellbeing and resilience of employees, whilst providing Collaborative Partners with access to appropriate management information to inform organisational wellbeing initiatives and service evaluation.