Debt Collection
Issued by United Utilities Water Limited · via UK Find a Tender Service
- Published
- 9 Sept 2026
- Closes
- 29 Dec 2026, 16:00 UTC
- Value
- GBP 4,35,54,266.8
- Reference
- PRO004741
- Location
- United Kingdom
- Sector
- Financial & Professional Services
- Type
- services
Details
The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.
Context for bidders
We hold 5 notices from United Utilities Water Limited, going back to August 2026 — 5 of them still open. They buy mostly in Financial & Professional Services and Water & Environment. There are 199 open Financial & Professional Services tenders in United Kingdom. This one closes in 111 days.
More from this buyer
- PRO005128-Goods-Framework-Water Saving Devices· closes 20 Nov
- Procurement of Dynamic Market solutions to support Process Equipment requirements across the business· closes 2 Aug
- Sewer Flooding Mitigation Framework· closes 28 Sept
- PRO005075-Goods-Framework-Water Industry Fittings· closes 31 Mar
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Documents
- tenderNoticeDownload
Before you bid on this tender
A quick checklist to help you decide whether to bid and prepare a compliant submission for this financial & professional services opportunity. Always verify the details on the official source.
- Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
- Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
- Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
- Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
- Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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