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Issued by forward MENA · via World Bank — Procurement Notices

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Published
11 Aug 2026
Closes
25 Aug 2026
Reference
LB-FORWARDMENA-541227-CS-QCBS
Location
Lebanon
Sector
IT & Telecom
Type
services

Details

INVITATION TO QUOTE CRM Software Subscriptions for the nammiskills Platform V2

Project: Digital Skilling for Employment in Lebanon (DSE) Project

Contract Reference: TF-D1121

Procurement Method: Request for Quotations (RFQ) – Services

Forward Digital MENA is implementing the Digital Skilling for Employment in Lebanon (DSE) Project, financed through the Dutch PROSPECTS Fund, administered by the International Bank for Reconstruction and Development (IBRD) (the “World Bank”), and implemented through a Recipient-Executed Trust Fund (RETF) by Forward Digital MENA. Forward Digital MENA invites quotations from eligible suppliers for the provision of CRM software subscriptions for the nammiskills Platform V2. The proposed CRM solution should support, among other requirements: Centralized user data management; User journey and event tracking; User segmentation; Automated workflows and engagement; Campaign management; Analytics and reporting; Business Intelligence and data-access capabilities; API and integration capabilities with nammiskills and other relevant third-party systems; and Administrative and user-management capabilities.

The detailed business, functional, and technical requirements are provided in the complete Request for Quotation documents. Availability of RFQ Documents Interested eligible suppliers may obtain the complete RFQ documents in English by submitting a written request to: Forward Digital MENA

Email: [contact details removed]

Subject: Request for RFQ Documents – CRM Software Subscriptions for nammiskills Platform V2

Submission of Quotations Quotations shall be submitted electronically in accordance with the instructions contained in the RFQ documents.

Submission Email: [contact details removed]

Subject: RFQ – CRM Software Subscriptions for nammiskills Platform V2

Submission Deadline: 25 August 2026 at 17:00 PM (Beirut time)

Quotations received after the submission deadline may be rejected. Quotations shall be submitted in English and prices shall be quoted in United States Dollars (USD). The selection will be conducted using the Quality- and Cost-Based Selection (QCBS) method. Technical and financial proposals will be evaluated in accordance with the criteria and methodology specified in the procurement documents, and the contract will be awarded following the combined technical and financial evaluation and successful contract negotiations. Forward Digital MENA reserves the right to request clarifications in accordance with the RFQ documents and applicable procurement procedures.

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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