FreeTender
Accepting bidstenderBrazil

Contratação de empresa especializada para a prestação de serviços continuados de central de atendimento ao usuário (contact center) do Serviço Autônomo de Água e Esgoto de São Carlos - SAAE, compreendendo o atendimento telefônico por meio do número 0800, receptivo e ativo, e o atendimento humano nos canais WhatsApp…

Hire of specialized company for the provision of continuous services of service center user (contact center) of the Autonomous Service of Water and Sewage of São Carlos - SAAE, comprising the telephone service through the number 0800, receptive and active, and the human service in the channels WhatsApp...English, machine translated

Issued by SERVICO AUTONOMO DE AGUA E ESGOTO · SERVIÇO AUTONOMO DE AGUA E ESGOTO SAO CARLOS · via PNCP — Brazil national public procurement portal

Verify & apply on the official portal →
Published
23 Oct 2026
Closes
16 Nov 2026, 12:00 UTC
Reference
45359973000150-1-000229/2026
Location
São Carlos, SP, Brazil
Sector
Water & Environment

At a glance

SERVICO AUTONOMO DE AGUA E ESGOTO · SERVIÇO AUTONOMO DE AGUA E ESGOTO SAO CARLOS in Brazil has published a tender in water & environment: “Contratação de empresa especializada para a prestação de serviços continuados de central de atendimento ao usuário (contact center) do Serviço Autônomo de Água e Esgoto de São Carlos - SAAE, compreendendo o atendimento telefônico por meio do número 0800, receptivo e ativo, e o atendimento humano nos canais WhatsApp…”. Submissions close on 16 November 2026, 21 days from today. Quote reference 45359973000150-1-000229/2026 in any correspondence with the buyer. FreeTender has recorded 7 notices from this buyer since 2026, 3 of them currently open. There are 245 open water & environment notices in Brazil on FreeTender. Bids are submitted to the buyer through PNCP — Brazil national public procurement portal, not through FreeTender.

English summary

Machine translated from Portuguese by FreeTender. The original notice below is the binding text.

SERVICE AUTONOMO DE WATER AND SGOTO · AUTONOMO DE WATER AND SGOTO SERVICE SAO CARLOS is tending: Hire of specialized company for the provision of continued services of user service center (contact center) of the Autonomous Water and Sewage Service of São Carlos - SAAE, comprising telephone service through the number 0800, Receptive and active, and human service... PNCP reference 45359973000150-1-000229/2026. Procurement modality: Nail - Electronic. Estimated value R$ 1,129.359.52. Place of performance: São Carlos, SP, Brazil. Legal basis: Law 14.133/2021, Art.

Details

SERVICO AUTONOMO DE AGUA E ESGOTO · SERVIÇO AUTONOMO DE AGUA E ESGOTO SAO CARLOS is tendering: Contratação de empresa especializada para a prestação de serviços continuados de central de atendimento ao usuário (contact center) do Serviço Autônomo de Água e Esgoto de São Carlos - SAAE, compreendendo o atendimento telefônico por meio do número 0800, receptivo e ativo, e o atendimento humano… PNCP reference 45359973000150-1-000229/2026. Procurement modality: Pregão - Eletrônico. Estimated value R$ 1,129,359.52. Place of performance: São Carlos, SP, Brazil. Legal basis: Lei 14.133/2021, Art. 28, I. Proposals close on 16 November 2026 12:00 UTC. Published on PNCP, Brazil's national public procurement portal. Notice text is in Portuguese.

Objeto: Contratação de empresa especializada para a prestação de serviços continuados de central de atendimento ao usuário (contact center) do Serviço Autônomo de Água e Esgoto de São Carlos - SAAE, compreendendo o atendimento telefônico por meio do número 0800, receptivo e ativo, e o atendimento humano nos canais WhatsApp, Fale Conosco e correio eletrônico, inclusive das demandas encaminhadas pelo assistente virtual (bot) do SAAE, com funcionamento do canal telefônico em regime de (vinte e quatro) horas por dia, 7 (sete) dias por semana, conforme edital.

Informação complementar: Em caso de discordância existente entre as especificações do objeto descritas no CATSER e/ou CATMAT e as constantes deste edital prevalecerão as ultimas.

Context for bidders

We hold 7 notices from SERVICO AUTONOMO DE AGUA E ESGOTO · SERVIÇO AUTONOMO DE AGUA E ESGOTO SAO CARLOS, going back to September 2026 — 3 of them still open. They buy mostly in Water & Environment, Construction & Infrastructure and Financial & Professional Services. There are 245 open Water & Environment tenders in Brazil. This one closes in 21 days.

Similar Water & Environment tenders

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this water & environment opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

More Water & Environment tenders

All Water & Environment tenders →

FreeTender mirrors this notice for reference. Verify the details and bid on the official portal.

Verify & apply on the official portal →