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BREB Call Center Service (Takeover, Modernization, Operation and Maintenance of Omnichannel Call Center under the Unified CX (Agentic AI), CDMS and Mobile Application Services.)

Issued by Ministry of Energy, Power and Mineral Resources, Power Division, Rural Electrification Board (REB), Information and Communication Technology (ICT) Directorate. · via Bangladesh — e-GP (eprocure.gov.bd)

Published
18 Sept 2026
Closes
12 Oct 2026, 12:00 UTC
Reference
BREB/ICT/CC-02/2026-27/002
Location
Dhaka, Bangladesh
Sector
electrical-equipment

Details

Ministry of Energy, Power and Mineral Resources invites tenders for BREB Call Center Service (Takeover, Modernization, Operation and Maintenance of Omnichannel Call Center under the Unified CX (Agentic AI), CDMS and Mobile Application Services.). The procurement nature is Physical Services. It is being run by Open Tendering Method (OTM). The source of funds is Own Fund. The inviting office is in Dhaka. The notice is published on Bangladesh's national e-GP portal, operated by the Central Procurement Technical Unit; bidding is conducted electronically through that portal by registered suppliers.

Procuring entity: Ministry of Energy, Power and Mineral Resources, Power Division, Rural Electrification Board (REB), Information and Communication Technology (ICT) Directorate.

Procurement method: Open Tendering Method (OTM)

Source of funds: Own Fund

Context for bidders

There is 1 open electrical-equipment tender in Bangladesh. This one closes in 25 days.

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this electrical-equipment opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.

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