Belgium – Call centre – De organisatie en het beheer van een meertalig callcenter dat 24/24u en 7/7d bereikbaar is.
Belgium – Call centre – From organization to het beheer van een meertalig callcenter dat 24/24u en 7/7d bereikbaar is.English, machine translated
Issued by GARDE BRUXELLOISE - BRUSSELSE WACHTDIENST · via TED — Tenders Electronic Daily (EU)
- Published
- 2 Nov 2026
- Closes
- 17 Nov 2026, 23:59 UTC
- Reference
- 759179-2026
- Location
- Belgium
- Sector
- Financial & Professional Services
- Type
- services
At a glance
GARDE BRUXELLOISE - BRUSSELSE WACHTDIENST in Belgium has published an invitation to bid in financial & professional services: “Belgium – Call centre – De organisatie en het beheer van een meertalig callcenter dat 24/24u en 7/7d bereikbaar is.”. Submissions close on 17 November 2026, 16 days from today. Quote reference 759179-2026 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 4 notices from this buyer since 2026, 3 of them currently open. There are 121 open financial & professional services notices in Belgium on FreeTender. Bids are submitted to the buyer through TED — Tenders Electronic Daily (EU), not through FreeTender.
English summary
Machine translated from French by FreeTender. The original notice below is the binding text.
The organisation and management of a multilingual Call Center in continuous operation 24/7. This call center will have to guide callers, with standardists, according to an established protocol. This includes: o To guide and encode patient data going to on-call medical stations; o Encode patient data on home visits and make the best possible arrangements for on-call physician travel by optimising their travel while limiting patient wait times and taking into account possible linguistic considerations;
Details
L’organisation et la gestion d’un Call Center multilingue en fonctionnement continu 24h/24 et 7j/7.
Ce call center devra, avec des standardistes, orienter les appelants selon un protocole établi. Ceci consiste notamment : o A orienter et encoder les données des patients se rendant aux postes médicaux de garde ; o A encoder les données des patients en visites à domicile et à organiser au mieux les déplacements des médecins de garde en optimalisant leur déplacement tout en limitant le temps d’attente des patients et en prenant en compte un désidérata linguistique possible ; o A participer à l’amélioration du service de la Garde bruxelloise par le prisme du Call Center.
Lots Lot 1 — GBBW001/2026 - 1
Buyer: GARDE BRUXELLOISE - BRUSSELSE WACHTDIENST
Buyer country: BEL
Procedure: open
CPV code: 79512000
Full notice, tender documents and how to bid are on the official TED page (link above).
Context for bidders
We hold 4 notices from GARDE BRUXELLOISE - BRUSSELSE WACHTDIENST, going back to September 2026 — 3 of them still open. There are 121 open Financial & Professional Services tenders in Belgium. This one closes in 16 days.
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Documents
- TED-official-notice-759179-2026.pdfDownload (pdf)
Before you bid on this tender
A quick checklist to help you decide whether to bid and prepare a compliant submission for this financial & professional services opportunity. Always verify the details on the official source.
- Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
- Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
- Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
- Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
- Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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